PRIVACY POLICY
At Jojas Eternas, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website and make purchases. By using our website, you consent to the practices described in this policy.
We are dedicated to ensuring that your privacy is respected and that your personal information is safe with us. Please read the following policy carefully to understand how we handle your data.
Information We Collect
We collect personal information when you visit our website, place an order, or interact with our services. The types of information we may collect include:
- Personal Information: Name, email address, phone number, shipping address, billing address.
- Payment Information: Credit card details and other payment-related information (note that we do not store payment information directly; payments are processed securely by third-party payment processors).
- Usage Data: Information about how you use our website, including browsing history, IP address, and cookies (for more information, see our cookie policy).
How We Use Your Information
We use the information we collect to provide and improve our services, including:
- Order Processing: To process your orders, manage transactions, and deliver your purchases.
- Customer Support: To respond to your inquiries, provide customer service, and resolve issues.
- Marketing and Communication: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt out of marketing emails at any time by following the unsubscribe instructions in the email.
- Website Improvement: To analyze website usage and improve the user experience.
How We Protect Your Information
We use industry-standard security measures to protect your personal information. This includes encryption technologies and secure payment processing to ensure that your data is safe during transactions.
We also restrict access to your personal information to authorized personnel only, who need it to provide services to you.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and providing services, such as:
- Payment Processors: To process payments securely.
- Shipping Partners: To deliver your orders.
- Marketing Platforms: To send marketing communications (with your consent).
These third-party service providers are bound by strict confidentiality agreements and are only authorized to use your information as necessary to provide their services to us.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit our site. They help us remember your preferences and improve the functionality of the website.
You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our website.
Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectify: Request correction of any inaccuracies in your personal data.
- Erase: Request deletion of your personal data in certain circumstances.
- Restrict: Request restriction on the processing of your personal data.
- Object: Object to the processing of your personal data for marketing purposes.
To exercise any of these rights, please contact us at [email protected].
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please do not hesitate to contact us at [email protected].